Refund Policy

At Sauvage Dior, your satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to help.

1. Returns Eligibility

You may request a return or refund if:

• The product is unused, unopened, and in its original packaging.

• The return request is made within 14 days of delivery.

• The item was received damaged, defective, or incorrect.

Due to hygiene and safety reasons, we cannot accept returns on opened or used fragrance products unless they are faulty.

2. How to Request a Refund

To initiate a return or refund, please contact us at:
Email: [your email]
Provide your order number, a brief description of the issue, and (if applicable) a photo of the damaged product.

3. Refund Process

Once we receive and inspect your return:

• Approved refunds will be processed within 5–7 business days to your original payment method.

• You will receive a confirmation email once your refund is issued.

4. Shipping Costs

• If the return is due to our error (e.g., incorrect or damaged item), we will cover the return shipping costs.

• For all other returns, customers are responsible for the return shipping fees.

5. Exchanges

We currently do not offer direct exchanges. If you would like a different product, please return your original item (if eligible) and place a new order.

6. Late or Missing Refunds

If your refund has not arrived after 7 business days:

• First, check with your bank or credit card company.

• Then, contact us at support@dior-sauvage.com for assistance.